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Education/Certifications

Salem State University

Bachelor Degree - Business Administration - 2013 - Present

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North Shore Community College

Associate Degree - Business Administration - 2001- 2004

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Consumer Data Industry Association

Fair Credit Reporting Act Certification

Data Security Awareness Certification

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Professional Highlights

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  • 15+ years’ experience managing teams within Customer Service, Operations, Credentialing, Compliance and Sales.

  • Drafted product user matrix to ensure client access level remained in compliance with FCRA, GLBA, DPPA and other data regulations. Matrix used by Development team to rewrite product codes and internal software platforms.

  • Perform end user audits to ensure data usage conducted within federal regulations and for permissible business purposes. 

  • Wrote companies compliance and credentialing policies.

  • Designed and maintained employee and end user product user guides.

  • Established a dedicated Sales Service Department responsible for client retention.  Included complimentary product trainings, follow-up processes and strategies to increase customer usage.

  • Worked in conjunction with Product Development team to plan a completely customized employment screening portal. Project achievement was crucial to preserving major contract with one of the largest global investment companies in the world.  Completed project within a 6 month deadline.

  • Completed the purchase and implementation of a new software platform to aid in automation of the employment screening division.  Successful in automating the process by 60%.  Increased efficiency and ensured accurate information reporting.   Reduced data costs by 30%, using wholesale automated information gathering.

  • Accomplished four years working within Sales Department. Generated leads and closed sales. Demonstrated proven skills in organizing and managing a territory.  Consistently top sales performer.  Coached fellow sales representatives and trained new staff. Prospected and sold an informational database to law enforcement, government agencies, private investigators, attorneys, and various other markets to assist with their investigative research.

 

Work Experience

 

Search America LLC/LocatePLUS Holdings Corp                            Peabody, MA                                July 2005 - PRESENT

 

Organization consists of four product brands-  LocatePLUS, LPPolice, Entersect and Background101.  Provider of public records, prorietary investigative data and pre-employment background screening. For the past decade, I've moved up throughout the organization, starting my journey as an entry level Sales Account Manager, to my position today, Vice President of Operations.   Company was publicly traded until it was purchased by a private equity group in 2011.

 

 

Vice President of Operations - 2011-Present

  • Manage Operations, Credentialing, Customer Service, Sales Service and Employment Screening divisions.

  • Companywide security and compliance programs to satisfy large data brokers such as TransUnion, Experian, and Lexis Nexis.

  • Contract/Agreement management.

  • Implemented company processes and procedures.

  • Product development – testing, planning, launching enhancements to product.

  • Pre-employment background screening for small to global businesses.

  • Researched, purchased and lead implantation of an automated background screening platform – reduced data costs by 40%.

  • Investigate and audit customer usage.

  • Investigate fraudulent applications.​

 

Director of Operations - 2010-2011

  • Director of Operations - until company was purchased in Oct 2011.  Appointed Vice President of Operations by private equity group, Search America, LLC.

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Product Development - 2009 - 2010

  • Data Acquisition

  • Project Planning

  • Quality Control

  • Data and UI testing

  • Website security (failed logins, phishing emails, IP address mapping)​

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Assistant Sales Manager - 2008-2009 

  • Assist in managing inside sales staff of 20+ employees

  • Interview, hire and train new employees

  • Organize weekly meetings and training classes​​

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Sr. Account Manager/Account Manager - 2005-2008 

  • Inside Sales– B2B/B2G outbound sales

  • Managed territory of existing clients

  • Cold-calling

  • Lead Generation​

  • Assist in new hire training​​

 

 

Tastebuds Inc.  (Closed 2015)                                  Beverly, MA                                                     Jan 2002 - Dec 2005

 

My Brother's Place (Closed 2001)                            Beverly, MA                                                     May 1995 - Nov 2001

 

 

 

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© 2019 Amanda Cunha

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